Privacy Policy


We, at Made of Carpet, are committed to safeguarding your privacy. Contact us at contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject - a natural person whose Personal Data is being Processed.
Child - a natural person under 13 years of age.
We/us (either capitalized or not) – the team at Made of Carpet.

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.
  • Data Subject's rights

    Data we gather

    Information you have provided us with

    This will be your e-mail address, delivery and billing address, telephone number and name, which is necessary for us to respond to your email or purchase request in order for us to answer your queries and/or confirm and despatch the goods.

    Information that may be automatically collected about you

    This includes information that is automatically stored by cookies and other session tools. For example, your IP address, or history (if there is any etc). This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

    We use Google Analytics to check the performance of our Website and users to gain insight into how we can further benefit you by producing better and relevant content and to enhance your experience when visiting our Website. Google's privacy policy can be found here.If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

    Publicly available information

    We might gather information about you that is publicly available for example if you send us a message using social media and/or follow, like or sign up to our social media pages.

    Data we don’t gather

    We don’t gather or store any Credit/Debit card information.

    How we use your Personal Data

    We use your Personal Data in order to:

  • confirm your purchase request made using our online shop.
  • despatch the goods you purchased to the delivery address.
  • respond to your emails providing you with the information you requested from us.
  • enhance your customer experience.
  • fulfil an obligation under law or contract.
  • We use your Personal Data on legitimate grounds and/or with your Consent.

    As long as you have not informed us otherwise, we consider responding to your emails and/or confirming your purchase requests to be our legitimate interest and consider that you have therefore provided us with your consent to contact you with our confirmation/ response.

    We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing.
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.
  • We will inform you of any further Processing and purposes.

    Who else can access your Personal Data

    We do not share your Personal Data with any other third party except our delivery agent which is usually well known and trust worthy establishment like UK Royal Mail.

    How we secure your data

    We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks and have installed commercially available plugins and/or anti-virus software to protect our Website from unauthorised access. We password protect our email inboxes, mobile devices and/or computer on which we store your Personal Data.

    Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

    How long we keep your data for

    We store your Personal Data alongside with your Purchases securely encrypted in our password protected Data Base for a maximum of one (1) year from the date on which you have made the purchase or emailed us or contacted us, after which time everything is securely deleted.

    Children

    We do not intend to collect or knowingly collect information from children. We do not target children with our services. Our services and content are aimed mostly at people over the age of 16.

    Cookies and other technologies we use

    We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

    A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

    We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible.
  • Analytics cookies - these cookies are used to track the use and performance of our website and services.
  • You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

    Contact Information

    The Information Commissioners Office at www.ico.org.uk

    Changes to this Privacy Policy

    We reserve the right to make change to this Privacy Policy.

    Last modification was made 25th May 2018.